How To – Coral by Vox Media Guides

In this section:

Manage Moderation

Use Smart Metrics

Build Newsroom Skills

Manage Moderation

How to write the rules, keep yourselves safe, and support those who maintain the integrity of your community

A wide shot of members of the Coral Project gathered around computers

Create a Successful Team

Support system & Sky light arrangement of Main Dome Jami Masjid

Support Your Moderation Team

Museum powers walk past statue of a woman holding up a fist in the Brooklyn Museum

Moderate Effectively

[IMAGE] White lines painted on a road. Three shadows of people originating from near the camera are cast across the road and one of the lines

Manage a User Who Crosses the Line

[IMAGE] An outlined map of the world on a dark background. Lines suggesting launches of something are shooting from various countries, with others marked like targets with concentric circles.

Avoid Malware From User-Submitted Content

Use Smart Metrics

You can only succeed in your work if you know how to measure success

Find Metrics That Work For Your Community

La Pensadora an impressionistic statue by Jose Louis Fernandez in metal of a woman thinking

Consider The Ethics of Your Data

[IMAGE] A pale hand is in the foreground blocking an unidentified person's face

Avoid Collecting Too Much Data

Build Newsroom Skills

Help your newsroom become community engagement experts

[IMAGE] An image of hands typing on a computer keyboard next to a piece of paper labeled 'how to engage in the comments'

Engage In The Comments

[IMAGE] A close-up of a loom with red, yellow, and white threads combining together.

Use Forms To Find Great Stories

Manage a Successful Facebook Group

Picture of Building Under Construction

Build Local Community Partnerships

[IMAGE] Morning on the Charles River looking towards Boston from Cambridge. A road is in the foreground, the Boston skyline in the background. There are no cars or people.

Work Closely With Real-World Communities

A New York City street mural of Edgar Allan Poe and John Lee Hooker by Jef Aerosol

Listen More Effectively

Sunrise over 59th street in Manhattan with morning foot traffic

Experiment With Your Community At Little Or No Cost

[IMAGE] Three women sat next to each other, talking. All three have laptops on their knees. Some of the laptops have stickers on them.

Improve Internal Collaboration

[IMAGE] Three women of color sat next to each other at a table in a meeting room, engaged in conversation. The camera is positioned high above them, looking down

Change Your Perspective

[IMAGE] A blonde women listens to two other women blurred in the foreground with their backs to the camera. They are dressed in professional attire and sat at a table.

Learn From Your Audience

[IMAGE] A photo of dozens of padlocks all attached to a fence. Many have hearts and other demonstrations of commitment drawn onto them.

Make Good On Your Commitments

[IMAGE] An outdoor metal fire escape on the side of a building in Manhattan. Shadows from the steps are cast onto the pale brick building behind.

Design Your Ladders of Engagement

[IMG] A close up of girl scout badges sewn into a sash

Create the Right Incentives

[IMAGE] A crowd of people at a sports game with their arms raised above their heads, doing the wave

Learn the Basics of Crowdsourcing

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