Don’t let your comments undermine democracy

As a news organization, it is essential that you have an appropriate comments strategy alongside the rest of your elections coverage.

Three black women are seated at a table with computers in front of them. One is speaking, the others are listening.

Marginalized Voices and the Comments

By Meredith D. Clark, Ph.D. Part of my mission as a journalist-turned-researcher is to investigate how mainstream media can better reflect and incorporate the experiences and views of people from...

[IMAGE] A crowd at a music concert viewed from behind. A pair of hands make the shape of a heart above the heads of the crowd.

Why Community Work Is Important

Five reasons to put community at the heart of your journalism

Category - Resources

Artificial Moderation: A Reading List

The current state of artificial moderation research.

How To Argue Successfully Online

A model for how to engage and influence people.

Meet Our Users

These are the people we build for.

The Math Behind Comment Quality Metrics

A mathematical breakdown of possible metrics to assess comment quality.

What Commenters Say About Ending Comments

Responses to a story on comments revealed some strong opinions.

The Value of Meaningful Relationships

If you don't focus on building community, your journalism will not matter.

What Users Definitely Don’t Want

Asked to design the worst and best communities possible, here are the most frequent concerns from the Designing News Workshop at SRCCON 2015.